Terms & Conditions

By purchasing products from Present Solution (Pvt) Ltd, you agree to the following warranty terms and conditions:

1. Product Condition

All items are inspected prior to sale. Once purchased, products are considered used.

2. Warranty Eligibility

Warranty is valid only for the original purchaser from the date of purchase.
The original invoice must be presented to make a warranty claim.

3. International Warranty

For products with an international warranty, the warranty period is
1 year minus 14 working days from the stated expiration date.

4. Warranty Coverage

Warranty strictly covers manufacturer defects only.

5. Exclusions from Warranty

The warranty does not cover defects or damages resulting from:

Negligence, mishandling, or improper operation
Power fluctuations, lightning, or natural disasters
Spillage of liquids, food, or beverages
Physical damage including pin damage, cracks, dents, burn marks
Oxidization or corrosion
Improper charging
Software rooting, jailbreaking, or any unauthorized alterations
Any form of water or liquid damage

Devices with liquid damage, physical damage, or burn damage are not eligible for warranty under any circumstances.
Repair costs for such issues must be borne by the customer.

6. Apple Warranty Specific Terms

For Apple devices, warranty becomes void if:

iCloud is locked
Location services are not disabled
The device is returned by Apple due to security concerns

7. Third-Party / Distributor Warranty

If the product carries an agent or distributor warranty, the customer must claim it directly from the respective service center.

8. Warranty Processing Time

Warranty processing and replacements may take
45 to 60 days or longer, depending on supplier timelines.
No loan or temporary replacement device will be provided under any circumstance during this period.