Privacy Policy

Effective Date: 21st February 2025

Welcome to Present Solution (“we”, “our”, “us”). Your privacy is important to us, and this policy outlines how we collect, use, and safeguard your personal information when you interact with our website, services, or make purchases from www.presentsolution.lk (the “Website”).

By accessing our services, you agree to the practices outlined in this policy. If you disagree with any part of it, we advise not using our services.

1. Updates to This Policy

We may revise this Privacy Policy periodically to reflect updates in technology, law, or our business operations. The most recent version will always be available on our Website with the updated effective date noted above.

2. Information We Collect

We collect personal information in several ways to ensure we can provide and improve our services effectively.

a) Information You Provide Directly
Contact details: Name, email address, phone number, and postal address.

Order-related information: Billing/shipping details, product choices, and payment confirmations.

Account details: Login credentials, profile data, and preferences.

Customer communication: Feedback, inquiries, or reviews submitted through the website or customer service.

b) Automatically Collected Information
We collect technical data such as:

IP address and browser type

Pages visited and time spent

Device type and OS

Cookies and similar tracking technologies

c) Data from External Sources
We may receive data from trusted third-party partners (e.g., payment processors, shipping providers, and analytics platforms).

3. Why We Use Your Data
Your information is used for:

Order processing and fulfillment

Communicating updates about your account or orders

Providing customer service

Marketing and promotional efforts (with your consent)

Enhancing website performance and user experience

Fraud detection and security purposes

Legal compliance

4. Cookies & Tracking Technologies

We use cookies to personalize your experience, remember your preferences, and monitor site performance. You can manage or disable cookies through your browser settings, but this may impact site functionality.

5. Sharing Your Information

We only share your data when necessary:

With service providers (e.g., couriers, payment gateways)

With marketing and analytics partners (only where consented)

In legal situations (court orders, compliance)

During a business transaction like a merger or sale

6. Protecting Your Data

We implement reasonable technical and organizational safeguards. However, no system is completely secure. Please use caution when sharing sensitive data.

7. Data Retention

We retain personal data only as long as necessary to:

Provide services

Fulfill legal obligations

Resolve disputes

Enforce agreements

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold

Request corrections or deletions

Object to or restrict processing

Withdraw previously given consent

Opt out of marketing communications

You can contact us to exercise any of these rights using the details below.

11. International Transfers

If you are accessing our services from outside Sri Lanka, please be aware that your data may be transferred to servers located in other countries.

12. Contact Us

For any questions or to exercise your data rights, please contact:

Present Solution
Customer Support: +94 777 898 898
Email: presentsolution.yahoo@gmail.com
Store Address : 1-35R, First Floor, Liberty Plaza, Colombo 03