Updated Date: 4th December 2025

Welcome to Present Solution (Pvt) Ltd. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website www.presentsolution.lk (the “Website”) or use any of our services.

By accessing our Website or services, you agree to the practices described in this policy. If you do not agree, please discontinue using our services.

1. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in technology, legal requirements, or our business practices. The latest version will always be published on this page with an updated effective date.

2. Information We Collect

We collect personal information to deliver our services efficiently and enhance your overall experience.

a) Information You Provide Directly

  • Contact Details: Name, email address, phone number, postal address
  • Order Information: Billing/shipping details, product selections, payment confirmations
  • Account Information: Login credentials, saved preferences, profile details
  • Customer Communication: Messages, inquiries, reviews, or feedback you submit

b) Information Collected Automatically

When you access the Website, we automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent
  • Cookies and similar tracking technologies

c) Information from Third Parties

We may receive information from:

  • Payment processors
  • Shipping and courier services
  • Analytics and marketing partners

3. How We Use Your Information

Your data is used for the following purposes:

  • Processing and fulfilling orders
  • Managing your account and updating you about purchases
  • Providing customer support
  • Sending promotional communications (only with your consent)
  • Improving website performance and user experience
  • Detecting and preventing fraud
  • Complying with legal obligations

4. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site performance.
You may disable cookies through your browser settings; however, certain website features may not function properly.

5. Sharing Your Information

We share your information only when necessary:

  • Service Providers: Couriers, payment gateways, IT support partners
  • Marketing & Analytics Partners: Only when consented
  • Legal Compliance: When required by law, court orders, or regulatory requests
  • Business Transactions: Such as mergers, acquisitions, or asset transfers

We do not sell your personal information.

6. How We Protect Your Data

We implement reasonable administrative, technical, and security measures to protect your information.
However, no system is fully secure—please exercise caution when sharing sensitive data online.

7. Data Retention

We retain your information only for as long as necessary to:

  • Provide services
  • Fulfill legal and regulatory obligations
  • Resolve disputes
  • Enforce agreements

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the data we hold about you
  • Request corrections or deletions
  • Restrict or object to data processing
  • Withdraw consent at any time
  • Opt out of marketing communications

You may contact us to exercise these rights.

9. International Data Transfers

If you access our Website from outside Sri Lanka, your information may be transferred to and processed in countries that may have different data protection laws.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Present Solution (Pvt) Ltd
Customer Support: +94 777 898 898
Email: presentsolution@yahoo.com
Store Address: 1-35R, First Floor, Liberty Plaza, Colombo 03, Sri Lanka